Customers can use your WhatsApp for multiple purposes, learning to identify them and take advantage of the information that reaches your messaging channels is much easier if you manage to label each conversation. In this blog we will teach you how to create labels and use them in your chats in a simple way.
To start labeling your WhatsApp chats, you must first know: What is a label? These are pre-establish categories with which a company’s agents classify each conversation. Labels, also known as “Tags” on some platforms, are creat by administrators and then made available to their team to use in conversations with their customers.
Labels, although known for providing great results in businesses on WhatsApp, are not exclusive to this platform.
What are chat labels?
Once the administrator creates them, they can be us in any of the communication channels that the business has. This is because the functionality of labeling depends on the multi-agent and multi-channel platform that the company uses and not on the specific application through which the conversation takes place.
A label is a category creat by the business manager after evaluating repetitive aspects of their communications and list of uganda consumer email analyzing the way their company is compos. For example, a clothing brand that uses its WhatsApp chat to sell can create labels such as: “Sales”, “Changes” or “Suppliers”, all of which are ongoing processes that their employees face every day.
Once labels have been creat the
Administrator or head of the communications department usually shares their possible use cases, explaining how and optimize spe and performance when each label can be appli . Once this task is complet, agents begin to classify each new chat with the available categories, and if necessary, they may use more than one label for some conversations.
The case of Mattelsa is very china lists significant Learn how to since its WhatsApp line was collapsing due to the high number of chats they receiv daily , all of them relat to queries about: the sizing of clothing, store availability and even some customers asking for recommendations for films and books relat to the lifestyle promot by this brand.