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Customer Experience:
Personaliz Experience: Digital tools can enable companies to provide personaliz experiences bas on
Customer preferences and behaviors. 5.
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New Product and Service Development:
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Rapid prototyping and testing. 8.
Internet of Things (IoT): IoT devices can collect data and provide insights that can lead to new product and service ideas. 9.
Artificial Intelligence (AI):
AI can be us to develop innovative products and services, such as chatbots, recommendation engines, and prictive analytics.
Business Model Innovation:
Digital Transformation: Companies can use digital technologies to transform their business models and
Create new revenue streams and value propositions. 11.
Platform-bas Business Models: Digital platforms can connect companies with customers and partners to create new growth opportunities.
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